FAQS

Ask Us Anything!

If you don’t see the answer to your question below, feel free to contact us by phone or email and we will respond you ASAP.

About Our Cakes

How much do your cakes cost?
Prices vary depending on size, detail, intricacy & complexity of your design. We often run in-store specials and holiday promotions for our unicorn cakes, so those generally start at $75 each. For custom cakes, we have a $100 minimum, which generally serves about 12-10 people.

Your cakes LOOK good, but do they taste good too?
So glad you asked! YES! Our cakes are made using only high quality ingredients including real butter, milk, flour, sugar, eggs and fresh fruit. We also outsource and use organic and locally grown ingredients when available.

We also have trained CULINARY PASTRY CHEFS on our team who are constantly testing and trying new flavor combinations to ensure innovation and originality!
Also, NO FROZEN STUFF HERE! This aint no COSTCO or grocery store frozen cake shop! So, YES! They do taste as good as they look!

Do you sell sheet cakes, ready-made cakes or “basic”/simple cakes?
Sheet cakes are ONLY offered with a custom cake order. WHY? Well, we pride ourselves on creating one-of-a-kind works of art, so NO, we do not offer “basic” cakes because that’s just not our style. We work closely with you to make sure each “show stopping” cake is unique and reflects the recipient’s personality and sense of style. We create custom “centerpiece” cakes. Not basic cakes.

Since we are a CUSTOM CAKE BAKERY, it is VERY RARE that we have grab-and-go cakes available. If we do, it will be holiday promotion that is advertised on our Instagram / Facebook pages! OR, you can join our newsletter for updates here!

Do you make gluten-free or dietary cakes?
Yes, we offer a Gluten-Free Fudge, and we are working on creating additional gluten-free flavors. Unfortunately, at this time we do not offer sugar free deserts simply because we have not found recipes that we think are as amazing as our regular cakes. Sorry, but maybe some time in the future.

Delivery

Do you deliver?
Yes, we deliver within 30 miles of our bakery (we service Los Angeles county, Orange county and the Inland Empire).
*Minimum order for delivery is $100. Price of delivery is based on location. You can CONTACT US, with details regarding your event and we can send you a quote.

Do you ship your cakes?
Unfortunately, we do NOT ship cakes. We DO, however ship our CAKE IN A JAR, cake push-ups and cookies! And they make GREAT gifts!

Tastings and Ordering

How much are cake tastings, and what do they entail?
We charge $25 per couple for tastings, but when you book your order with us, the $25 gets applied toward your order. We recommend that you bring in any pictures, invitations, etc., that may help us come up with something perfect for your event. You can choose 3-4 flavors for your tasting, and we also send you home with some cupcakes for your friends & family to help you decide on flavors.
*Tastings are by appointment only, so give us a call to chat about your event and check availability today!

How can I order a cake, cupcakes or cookies?
There are 4 ways to order! You can stop by our bakery, call us, email us at sales@thecakemamas.com or CONTACT US HERE! Either way, we’ll need ALL the details regarding your event in order to provide you with a quote. (Date, time, theme, colors, flavors, amount of servings needed, and any ideas or pictures you have for reference.)

How long will you take to get back to me?
We will review your submission and get back to you within 48 hours. For faster service, you can give us a call M-Sat from 10AM-6:30PM at 626.335.4999. Remember, we are closed on Sundays.

Do you have a retail store where I can walk in and purchase cupcakes or view your work?
YES! We are open daily from 10am-7pm and CLOSED on Sundays. We have fresh baked cupcakes and offer about 15
daily flavors! However, if it’s pictures you want to see, we have almost ALL of our work featured online HERE by category!

You can also follow us on Facebook or Instagram to see some of our most recent work!

How early should I place my order?
A cake order should be placed as soon as you have finalized all the details of your event (colors, theme, design, amount of
servings, etc.). Since we are usually booked a few weeks (or sometimes months) in advance, we do encourage early ordering. (4-6 weeks advance notice is recommended, but we’re be happy to fit you in whenever our schedule permits.)

4-6 Weeks!? Are you crazy!?
Trust us, we are IN BUSINESS to help serve as many customers as humanly possible. HOWEVER, 1. We ARE HUMANS, and there are only so many hours in the day. 2. We specialize in over-the-top EDIBLE ART! So generally speaking, people who book with us are usually planning parties/events well ahead of time! (NOT at the last minute) We love you, and would be HONORED to create a cake for you. But don’t be mad at us if you wait until the last minute, or want a “SIMPLE CAKE”, because we’re booked. We take all the orders we can fit in. If we’re booked, it just simply means other people DID NOT wait until the last minute. ALSO, we have 15 flavors of cupcakes available DAILY for you to walk in and purchase for last minute orders!

Donations Request Policy

We are happy to be a SWEET part of the community! You will catch The Cake Mamas at every local charity event in town (and throughout out neighboring cities), so trust that we are donating a SUBSTANTIAL AMOUNT of our product for great causes! It’s also our pleasure to help charitable organizations whenever we can.

*Due to the overwhelming amount of donation requests we receive on a daily basis, we ask that all requests be submitted via email to sales@thecakemamas.com. Please include a letter explaining what charity you represent, what the cupcakes will be used for, and your non-profit tax ID number. Please understand that we are unable to fulfill ALL requests, but we do the best that we can.

Deposits Booking and Cancellations

Is a deposit required when placing an order?
Yes. We require a non-refundable 50% deposit to book your order. If your balance is not paid IN FULL one week prior to your event, you forfeit your deposit, and risk not being accommodated.

WHY is it non-refundable?
Because remember when we told you we BOOK UP often?.. Well there would be NO WAY for us to go back and get all of the customers we said NO to, to backfill YOUR SPOT, if you decide to cancel your order. Your deposit ensures availability and we manage our entire team and production schedule based on YOUR ORDER.

Booking
After we discuss the details of your event and decide on a cake that you like, if you are interested in booking and would like to proceed, we would require a non-refundable 50% deposit to secure your date. The remaining balance must be paid in full one week prior to your event. The balance and deposit are NON-REFUNDABLE and NON-TRANSFERABLE, meaning you can NOT cancel one date and then change it for another.

What forms of payments do you accept?
We accept all credit cards and cash only. For your protection, we do NOT process credit card orders over the phone. However, for your convenience, we can email you an invoice for you to pay online.

What is your refund/cancellation policy?
A non-refundable deposit of 50% is due upon order placement. Balance is due in full one week prior to your event. If an order is not picked up on the day of delivery or delivery is denied, the client is still responsible for the full balance of the order. We will make every attempt to contact you in the event of a missed pickup or denied delivery. If a cancellation is made less than one week prior to your event, the balance is still due in full. *Please understand that when you book an order, we decline other orders. If you cancel, that could result in thousands of dollars lost, just to accommodate your order (obviously, whether you cancel or not).

In the event of cancellation:

1. All requests for cancellation must be made in writing.
2. If a cancellation is received, your deposit will not be refundable.
3. If a cancellation is received less than one week prior to the promised
delivery/pickup date, the full balance is still the client’s responsibility.

We hope that we’ve answered all your questions! If we’ve missed anything, drop us a line here!

If you’re ready to book, click here and tell us all about your event!

Either way, THANK YOU from the bottom of our hearts for even CONSIDERING The Cake Mamas!

To say THANK YOU, join our mailing list here and we’ll send you a FREE SWEET DEAL straight to your inbox!

We hope to serve you soon!

xoxo, Team Cake Mamas