Ask Us Anything!
If you don’t see the answer to your question below, feel free to contact us by phone or email and we will respond you ASAP.
About Our Cakes
How much do your cakes cost?
Prices vary depending on size, detail, intricacy & complexity of your design. Contact Us to place an order. We do have an order
minimum of $100 on all cakes
Your cakes LOOK good, but do they taste good too?
Our cakes are made using only high quality ingredients including real butter, milk, flour, sugar, eggs and fresh fruit.
No frozen stuff here! So, YES… They do taste as good as they look!
Do you sell sheet cakes, ready-made cakes or “basic”/simple cakes?
Sheet cakes are ONLY offered with a custom cake order. No, we do not offer “basic” cakes. We work closely with you to make sure each “show stopping” cake is unique and reflects the recipient’s personality and sense of style. We create custom “centerpiece” cakes. Not basic cakes.
Do you make gluten-free or dietary cakes?
Yes, we offer a Gluten-Free Fudge, and are working on creating additional gluten-free flavors cakes. Unfortunately, at this time we do not offer sugar free deserts simply because we have not found recipes that we think are as amazing as our regular cakes. Sorry, we ARE working on it!
Do you deliver?
Yes, we deliver within 30 miles of our bakery (we service Los Angeles county, Orange county and the Inland Empire).
*Minimum order for delivery is $100. Price of delivery is based on location.
Do you ship your cakes?
Unfortunately, we do NOT ship cakes. We DO, however ship our CAKE IN A JAR, cake push-ups and cookies!
Tastings and Ordering
How much are cake tastings, and what do they entail?
We charge $25 per couple for tastings, but when you book your order with us, the $25 gets applied toward your order. We recommend that you bring in any pictures, invitations, etc., that may help us come up with something perfect for your event. You can choose 3-4 flavors for your tasting, and we also send you home with some cupcakes for your friends & family to help you decide on flavors.
*You must make an appointment.
How can I order a cake, cupcakes or cookies?
You can stop by our bakery, call us, or send an email. We recommend you send us over ALL the details of your event on our Contact page (date, time, theme, colors, flavors, amount of servings needed, etc.) We will review your submission and get back to you with a quote within 48 hours. For faster service, give us a call 626-335-4999. Remember, we are closed on Sundays.
Do you have a retail store where I can walk in and purchase cupcakes or view your work?
YES! We are open daily from 10am-7pm and CLOSED on Sundays. We have fresh baked cupcakes and offer about 20-22
daily flavors! However, if it’s pictures you want to see, we have almost ALL of our work featured online on Facebook, and our
Instagram pages for you to browse through, so there’s really no need to come in.
How early should I place my order?
A cake order should be placed as soon as you have finalized all the details of your event (colors, theme, design, amount of
servings, etc.). Since we are usually booked out a few weeks (or sometimes months) in advance, we do encourage early ordering
(4-6 weeks advance notice is recommended, but we’ll be happy to fit you in when we can.)
Donations Request Policy
We are happy to be a SWEET part of the community! You will catch The Cake Mamas at every local charity event in town (and
neighboring cities), so trust that we are donating a substantial amount of our product for great causes! It’s also our pleasure to help charitable organizations whenever we can.
Due to the overwhelming amount of donation requests we receive on a daily basis, we ask that all requests be submitted via email to firstname.lastname@example.org. Please include a letter explaining what charity you represent, what the cupcakes will be used for, and your non-profit tax ID number. Please understand that we are unable to fulfill ALL requests, but we do the best that we can.
Deposits Booking and Cancellations
Is a deposit required when placing an order?
Yes. We require a non-refundable 50% deposit to book your order. If your balance is not paid IN FULL one week prior to your event, you forfeit your deposit, and risk not being accommodated.
After we discuss the details of your event and decide on a cake that you like, if you are interested in booking and would like to proceed, we would require a non-refundable 50% deposit to secure your date. The remaining balance must be paid in full one week prior to your event. The balance and deposit are NON-REFUNDABLE and NON-TRANSFERABLE, meaning you can NOT cancel one date and then change it for another.
What forms of payments do you accept?
We accept credit cards and cash only. For your protection, we do NOT process credit card orders over the phone. However, for your convenience, we can email you an invoice for you to pay online.
What is your refund/cancellation policy?
A non-refundable deposit of 50% is due upon order placement. Balance is due in full one week prior to your event. If an order is not picked up on the day of delivery or delivery is denied, the client is still responsible for the full balance of the order. We will make every attempt to contact you in the event of a missed pickup or denied delivery. If a cancellation is made less than one week prior to your event, the balance is still due in full. *Please understand that when you book an order, we decline other orders. If you cancel, that could result in thousands of dollars lost, just to accommodate your order (obviously, whether you cancel or not).
In the event of cancellation:
1. All requests for cancellation must be made in writing.
2. If a cancellation is received, your deposit will not be refundable.
3. If a cancellation is received less than one week prior to the promised
delivery/pickup date, the full balance is still the client’s responsibility.